Help Centre

Frequently Asked Questions

Find answers to the most common questions about orders, shipping, returns and more.

Orders & Shipping

Delivery, tracking and order management

Standard shipping takes 5–7 business days. Express (2–3 days) and overnight options are available at checkout. International shipping times vary by destination and typically take 10–14 business days.

Returns & Refunds

Our hassle-free return policy

We offer a 30-day no-questions-asked return policy. Items must be in their original condition and packaging. Refunds are processed within 5–7 business days of receiving the returned item.

Products & Care

Product quality, assembly and maintenance

We partner with FSC-certified suppliers and use responsibly sourced wood, recycled textiles, and natural materials wherever possible. Our packaging is fully recyclable or compostable.

Payments & Promotions

Accepted payment methods and discount codes

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and bank transfer for orders over $500.

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